Our Privacy Policy

Longacres is the trading name of Longacres Garden Centre Limited, which has its registered office at London Road, Bagshot, Surrey, GU19 5JB.

"Personal information" means any information (including sensitive information) that we have obtained from you or third parties in connection with a service or product provided to you that is held now or at any time in the future by us; and

"Data Protection Laws" means the Data Protection Act 1998, as amended from time to time and all other applicable legislation implementing European Community Directives 95/46, 2002/58, 2009/136, 2016/679 and any subsequent legislation in relation to the protection of personal data including any similar or equivalent legislation.

The pages on this website are only directed at United Kingdom residents and comply with appropriate UK legislation and regulation. We are committed to protecting your privacy during your visits to our website and recognise our responsibility to keep the personal information you provide to us confidential at all times. We have provided this privacy policy to help you understand how we collect, use and protect your information when you shop with us, call us or visit our websites and when you generally use our products and services.

Please take a few minutes to read this information carefully as it contains important information relating to the details that you will give / have given us.

We are required to provide you with this information to comply with Data Protection Laws. It explains how we may use your details and tells you about the systems we have in place.

You have a right to access personal information held about you by Longacres Garden Centre Limited. For details relating to information held about you, email gdpr-request@longacres.co.uk or write to GDPR Request, Longacres Garden Centre Ltd, London Road, Bagshot, GU19 5JB.

We collect personal information directly from you when you register an account, place an order via our website, on a marketplace, by telephone, by email or instore, or call our customer services team or one of our stores. We limit the collection of personal information to what we need to know to maintain the accuracy of our records, to assist us in providing a high standard of service, and to fulfil any legal and regulatory requirements. We will do our best to ensure that your details are accurate and kept up-to-date.

We use cookies to distinguish you from other users. This helps us to provide you with a good experience when you use any of our websites. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy.

Longacres Garden Centre Limited is the registered data controller in relation to personal information held about you for the purposes of Data Protection Laws.

All personal information provided by you is held securely and in confidence by us in our computerised and other records. When we process your personal information, we do so in compliance with the terms of Data Protection Laws. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data. We use leading technologies, such as data encryption, fire walls and server authentication to protect the security of your data. All our staff and all third parties we may hire from time to time to provide support services are required to observe our privacy standards.

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes such as for quality control and training, processing necessary for the entering into or the performance of a contract; to prevent unauthorised use of our communication systems or web sites; to ensure effective systems operation; to meet any legal obligation; in your vital interests; in order to prevent or detect crime; and for the purposes of the legitimate interests of the data controller. Please visit the following web site for further information: ico.org.uk.

Your data may be transferred to any country, including countries outside of the European Economic Area, for any of the purposes mentioned above.

You have the right to receive a copy of the personal information we hold about you at any time.

Should you wish to receive a copy of the personal information we hold about you, please contact us and we will deal with your request within the regulatory 30 day period.

If you would like us to remove any personal information from our records, then please contact us. Please be ready to quote your full name, address, email address, telephone number and if applicable your order number when contacting us. We will make all reasonable efforts to delete your information from our files if it is deemed appropriate.

We may use and analyse your personal information for the following purposes: order processing and fulfilment, answering customer service queries, general administration and compliance with legal obligations and responsibilities.

Other purposes that we may use and analyse your personal information for: complaints management, to update our records about you, for the investigation of or prevention of crime, to enable us to conduct research and statistical analysis and facilitate our internal customer service monitoring and to improve the quality of our service and the efficiency of our website and systems.

If you have placed an order on our website, we will send you an order confirmation and may send you a despatch notification and shipping or collection updates. If you have signed up to receive emails from us, we will send you our regular newsletter and occasional mailshots.

We will never share your data with a third party for marketing purposes.

The nature of our services means that from time to time we may have to share your personal information with third parties. In respect of those third parties with whom we may have to share your personal information, we will take all reasonable endeavours to obtain their agreement to collect and process your personal information (including any sensitive information) on terms equivalent to those of this privacy policy, to keep such information strictly confidential and to use it solely for the purpose(s) for which we provide it to them.

Third parties with whom we may have to share your personal information as outlined above may include:

• Our courier partners for the purposes of completing an order you have placed with us via our website, on a marketplace, by telephone, by email or in store.
• The Interflora network, funeral directors and crematoriums, churches and local venues, halls and hotels.
• Direct dispatch partners (suppliers who ship goods direct after an order has been placed with us via our website, on a marketplace, by telephone, by email or in store.)
• Our suppliers (for example if a complaint about a product has to be escalated to the manufacturer for resolution.)

Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data. For more information or to exercise your data protection rights, please contact us by emailing gdpr-request@longacres.co.uk or writing to GDPR Request, Longacres Garden Centre Ltd, London Road, Bagshot, GU19 5JB.

You also have a right to complain to the Information Commissioner's Office which regulates the processing of personal data.

Our customers' views are important to us, so if you have any comments or questions regarding our cookie and privacy policy please email us from our contact us page.

Please note that we keep the content of this privacy policy under review and that, from time to time, we may amend or update the content without informing you in advance. The website will always display the current version of the privacy policy.

This privacy policy is governed by the law of England and Wales and subject to the jurisdiction of the courts of England and Wales.